LiveWebAsisst extends your Website with a multilingual chat capability that allows you to communicate with your website visitors in real-time and turn them into customers.

Visitors will visit your web site from anywhere or even via smartphone using all popular browsers such as Microsoft Internet Explorer, Mozilla Firefox, Chrome, Safari, etc. 

Support is provided by operators through a XMPP compatible instant messaging client  from all kinds of devices such as Windows based PC's, Macintosh, Linux, iPhone, iPad, Android phones, Blackberry.

Powerful archiving, analytics capabilities and traffic reports provide valuable Website traffic intelligence, allowing you to optimize your web sites for maximum efficiency; and it offers full control over your operators’ activity.

LiveWebAssist offers two modes:

• Single language Website chat
• Multilingual chat with optional  automatic instant translation

Single Language Website Chat

LiveWebAssist chat window immediately connects the Visitor to the operator . An operator can be using an office computer or any smartphone or tablet currently on the market.

 Workflow Management

In addition to chat interaction, a LiveWebAssist operator is able to:

• Forward the visitor to another operator (e.g. from sales to technical support) including the chat history
• Redirect the visitor to the location containing the information they are looking for
• Display images of products the visitor is looking for
• Create a support system ticket if the visitor is reporting a problem
• Send the visitor pre-defined answers from a knowledgebase

When the chat session is finished, LiveWebAssist automatically creates and archives the session transcript which can be emailed or printed.

Archive & Real-Time Statistics

The conversation between the visitor and operator is archived and can be retrieved any time through the Administration console.

The chat system manager receives daily transcripts of all chats as well as vital statistics, showing:

• Web Site traffic
• Chat traffic
• Chat transcript
• Keywords Statistic
• Country / Browser / Platform Analytics

Multilingual Chat with Optional Automatic Instant Translation

To activate the multilingual chat functionality, it is necessary to specify the following:

• Languages supported at your Website by your chat window
• Languages supported by your operators
• Activate "Auto-Translate" feature if it is required to support in languages that are not supported by operators

The examples above showcase the operators that are able to chat in English & Spanish, and the chat modified to support English, French, Portuguese, Russian and Spanish.

If the visitor selects Spanish, he will be automatically assigned to “Jason” who can communicate in Spanish.

However, if “Jason” is not available or if the visitor selects a language not supported by the available operator (e.g. French), then automatic translation is provided.

The example below displays a chat between a Spanish-speaking visitor and an English-speaking operator (Spanish-speaking “Jason” was not available at the time).

Spanish question:

Hola,necesario para poder enviar mis mensajes SMS al teléfono móvil.

The question is automatically translated by the LiveWebAssist Server to the operator’s language (English)

Hello, needed to be able to send my SMS messages to mobile phone.

And the answer is translated back to Spanish from English.

Notice that the translation is not perfect, but serves its purpose.

To achieve the maximum quality of multilingual communication, even when no native speaker is available, LiveWebAssist supports Multilingual Synchronized Knowledgebase.

Multilingual Knowledgebase

Predefined answers can be developed for all Website-supported languages, regardless of operators’ proficiency. Since they are prepared in advance by a professional translator, they are always correct.

The visitor receives the knowledgebase responses in their preferred language – regardless of the language used by the operator.

The Knowledgebase can be developed in all LiveWebAssist-supported languages:

Try a free TRIAL version of multilingual Live WEB chat.

No credit card required during sign up process.

Modern electronic marketplace is a highly competitive environment, where the efficiency of online sales process and customer service is becoming a crucial factor to grow and retain business. Currently, there are close to 300 million websites worldwide, including the ones of your competitors.

LiveWebAssist provides a cost-effective Cloud option to generate new sales and retain business, giving you a compelling and effective competitive advantage.